Control Room Operator

This training has been developed for security control room staff and compliments the Highfield Level 2 Award for working as a CCTV Operator, covering additional techniques and procedures to enable staff to maximise their operational effectiveness and efficiency.

Security control room
Download an overview of the course (PDF)

What will I learn?

  • Control room security
  • Health & Safety
  • Operating procedures
  • Communication Skills
  • Legislation and Data Protection
  • Situational awareness

Qualification awarded

A certification of attendance will be awarded which is endorsed by a fully qualified instructor at NW Security Group.

Who should attend?

The course is suitable for individuals and groups (particularly security teams) who are deployed in operational security control room environments.


  • No previous knowledge / experience
  • Minimum age of 16yrs (or 18yrs for Security Industry)
  • Photographic proof of identity


1 unit completed over 1 day:

  • 6 guided learning hours

Related courses

Delegates could consider completing the Level 2 Award for CCTV Operator (Public Space Surveillance). This would facilitate application for a Security Industry Authority (SIA) licence in this field and open up new employment opportunities