COVID-19 Notice – Support from NW Security Group

Posted March 23rd, 2020 by Frank Crouwel

NW Security Group logo

Updated 28th May 2020

I’d like to inform you that we have adapted our operation in light of the coronavirus to ensure we’ll be able to continue to serve you in a resilient manner during this period of national crisis. The security and protection of your business, people and assets is key to us and we’re here to assist if you need us.

All our normally office-based people are now working from home and are fully operational through our modern ICT infrastructure. Our phone system is also operating as normal but please note calls may not be answered as quickly as usual due to the call routing taking a little longer.

You can reach our Technical Support, Engineering , Sales, Customer Services and Accounts teams by calling our main number 0151 633 2111, selecting the relevant option as usual.

Fully available

UK deliveries
Customer Services
Hosted and Managed Services
Helpdesk Support
Accounts Administration

Stock availability: the availability of products in our supply chains have been largely unaffected. The vast majority of products are available as normal except for some products in high demand specific to combating the coronavirus spread, such as thermographic cameras.

Available depending on your location

On-site engineering activities, including surveys, installation, maintenance and call outs continue to be available in the regions below:

  • North West
  • North Wales
  • Yorkshire
  • Shropshire
  • Staffordshire
  • Derbyshire
  • Nottinghamshire
  • West Midlands

Unfortunately, on-site engineering activities are not currently available outside those areas due to travel restrictions and the risk control measures we have put in place.

In these areas we have our engineers available to undertake essential CCTV and security work that need to be carried on your premises. But please note any work will be subject to job specific risk assessment and strict control measures.

So far the availability of CCTV and security products in our supply chain have been largely unaffected. We are in close contact with our supply partners and will provide updates if this situation changes.

The aim of our measures is to prevent people falling ill or spreading the virus whilst at the same time ensuring our customers’ security systems are in place and remain well-supported and fully functional.

As always, please contact me if you have any questions or require assistance.

Stay safe and all the best during this challenging time,

Frank Crouwel
Managing Director

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