Services

Design - Installation - Support

Smarter designs, better solutions

We offer a complete integration service, including system design, installation and ongoing support. Our dedication to total customer satisfaction, combined with our expertise in the area of IP-based video and security, make NW Systems the installer of choice for many businesses and public sector organisations.

Our multi-disciplinary experience in security and IT has put us at the forefront of the network video market, by consistently creating specifications that work reliably, are optimised to specific requirements and offer maximum value and investment protection. Independent from manufacturers, we are able to advise objectively and present solutions that are the best in the market today.

Value-add design

System design starts with a survey and engaging with all stakeholders, including the IT department, to capture your exact requirements. From this we create a detailed system design specification document, give options, make recommendations and provide associated cost implications. As part of this we also provide network, server / PC and storage specifications and requirements. Our system design process is an all-encompassing specification exercise that includes all aspects of the system as well as the network and IT infrastructure that it will be added onto.

Installation with eye for detail

We take a collaborative approach to system installation and work closely with our customers to keep disruption on site to a minimum and ensure smooth project implementation from start to finish.

An assigned senior project manager with the assistance of a project coordinator and technical lead will be responsible for job preparation and the delivery of the system to specification and a high standard. We pay close attention to the physical appearance of an installation with visual checks being made as part of the commissioning procedure.

Bespoke training

We provide training to administrators and users to a level that is required for their role and system use so that each individual is fully converse and will be able to get the most out of the system. We leave users with handy tips, easy-to-use reference material and access to our technical helpdesk for any further support they may need over time.

Commissioning

In security, system commissioning is the most critical part of an installation. First and foremost it reassures customers that a system meets the requirements and functionality as originally specified, and that the installation is secure and conforms to standard. At NW Systems final testing and quality control will always be carried out by a senior specialist.

In the UK, CCTV systems require a Certificate of Conformity for video evidence to be considered in court, Police forces require conformity for issuing URNs and insurance companies may insist on such certification as well. And there are implications regarding the Data Protection Act to think of too.

System optimisation

We also find that customers often like to change some settings after a few weeks of using the system. To accommodate this need, we offer a revisit to site, usually after about a month, as part of our commissioning procedure and tweak the system to the adjusted requirements.

Helpdesk support

We feel our customers should be able to pick up the phone for assistance and receive immediate specialist support. That is why we operate an extensive helpdesk for system administrators as well as system users. Our support provision is by phone, email and remote login, and it is available for the lifetime of a system.

Emergency call outs and periodic maintenance

Where the helpdesk technicians are unable to resolve an issue remotely, we provide emergency call outs with guaranteed response times.

Providing periodic maintenance, we also ensure that systems are kept in a good, optimised and a secure condition and continue to meet the required standards.

Health checks

In response to growing demand, we offer to perform health checks on existing IP-based security systems with the findings and recommendations provided in an objective assessment report.

Following a health check we also provide corrective system configuration, admin and user training, commissioning and ongoing technical support and maintenance as if it was an implementation of our own.

Migration from analogue to IP

An analogue CCTV system can easily be converted to an IP-based system. Migrating from analogue to IP can be particularly attractive to organisations looking to expand an existing camera system, or to combine multiple existing systems into one. We can assist with planning phased migration and provide design specifications for moving to IP.

Standards

We are certified by the Security Systems Alarm Inspection Board (SSAIB) and our work conforms to the SSAIB Code of Practice.

SSAIB Certifications

Our accreditation includes CCTV systems, Access Control systems and Intruder Alarm systems (NPCC). On handover of a system we will issue you with a Certificate of Conformity referencing the relevant standards for your system.